Introduction
Welcome to CWS Israel’s In-Country Partner Service Charter, your comprehensive guide to exceptional Employer of Record (EOR) services in the dynamic Israeli market. At CWS Israel, we understand the complexities and nuances of global employment, especially when it intersects with local Israeli labour laws, culture, and business practices. Our mission is to streamline these complexities, transforming them into smooth, manageable processes for our global clients.
As your dedicated EOR partner, we offer a suite of tailored services designed to navigate the intricacies of onboarding, offboarding, and the monthly payroll cycle. Our approach is rooted in a deep understanding of both the local Israeli landscape and the unique needs of international businesses. Whether you are looking to expand your presence in Israel, onboard new talent, or ensure seamless payroll management, our team is equipped with the expertise, resources, and local insights to support your objectives.
Our service charter is more than just a commitment to operational excellence; it’s a testament to our dedication to fostering successful, long-term partnerships. We prioritize transparency, compliance, and efficiency in every aspect of our service delivery, ensuring that your journey into the Israeli market is not just compliant, but also strategically aligned with your global business goals.
Join us as we delve into the specifics of our services, from comprehensive onboarding processes to meticulous payroll management, all tailored to ensure your success in Israel. Welcome to a partnership where your global vision meets our local expertise.
Glossary
Employee Onboarding Process
Streamlined & Human-Centric — typically completed within a couple of daysAt CWS Israel, we recognise that each client’s needs are unique, especially when it comes to the onboarding process. Our approach is designed to be as flexible and accommodating as possible, ensuring that the onboarding experience aligns perfectly with your preferences and requirements.
Speed and Simplicity at the Forefront
Our onboarding process is designed to be as straightforward and rapid as possible. We prioritise clear communication and efficient practices to minimise delays and administrative burdens. With the support of our experienced team, the entire process — including contract signing, orientation, and integration into your team — is typically completed within a couple of days.
Customisation to Client Needs
We understand that every client has different expectations and timelines. Our flexible onboarding process can be tailored to meet these specific needs, ensuring a smooth transition for both the employer and the employee. Whether it’s expediting the process, accommodating unique employment arrangements, or providing additional support and guidance, we adapt our process to fit your exact requirements.
Click each step to expand the details.
- Proposal Acceptance ▶Your customer journey begins when we formally accept the terms of engagement together, setting out the agreed scope and commercial terms.
- Initial Invoice Issued ▶You will receive the initial invoice, including a security deposit and any pro-rata employer costs, based on the agreed terms — issued early to prevent delays to the employee’s start date.
- Employment Agreement Drafting ▶We draft an Employment Agreement fully compliant with Israeli labour laws and tailored to your team member’s role. If needed, we also initiate the immigration process, and our Accounts team sets up your client and employee profiles.
- Employee Welcome Call ▶Your employee receives a dedicated welcome call from one of our senior team members to discuss onboarding, explain benefits, provide Talent Portal orientation, and answer any questions. They will also submit all required documents.
- Agreement e-Signing ▶Once the initial invoice is paid, the approved employment contract is shared with the employee for their review, acceptance and electronic signature.
- Orientation & Integration ▶Upon signing, your employee officially joins and receives a warm introduction to our systems and guidance on programs, payroll, leave management, important dates, and well-being resources.
The onboarding process at CWS Israel is all about providing choices and ensuring convenience for our clients. We are committed to making employee onboarding a hassle-free experience, adaptable to your preferences, and aligned with your business’s pace and style. With CWS Israel, onboarding is not just a process; it’s the beginning of a successful and streamlined employment journey in Israel.
Employee Offboarding Process
At CWS Israel, we recognise the significance of the employee offboarding process as being equally important as onboarding. Managed with the utmost professionalism and meticulous attention to detail, our offboarding procedure is designed to ensure a smooth and respectful transition for both the departing employee and the client company. The offboarding process addresses both the practical and interpersonal aspects of an employee’s departure. By managing this process effectively, we help maintain positive relationships and uphold the professional standards of our client companies.
The process encompasses several key stages and roles:
Initiation of Offboarding
- Offboarding begins when an employee resigns, retires, or is terminated. We work closely with the client company to understand the specifics of the departure.
Hearing Process
- An integral part of our offboarding procedure is the hearing process. This is a formal meeting where the employee can discuss their departure and raise any concerns or issues. This process is handled with sensitivity and confidentiality, ensuring that any grievances or feedback are appropriately addressed.
- A formal notification outlining the offboarding process and expectations for the upcoming stages is provided to the employee.
Final Payroll and Benefits Settlement
- Our team ensures all final wages, unused vacation pay, and other owed benefits are accurately calculated and disbursed.
- We manage the termination of benefits and other services in line with Israeli labour laws and company policies.
Legal and Administrative Closure
- We meticulously handle all legal and administrative aspects of the termination, including updating employment records and ensuring compliance with termination procedures.
- The process also involves addressing any final legal or contractual obligations.
Support and Communication
- Throughout the offboarding process, we maintain open communication with both the departing employee and the client company.
- Our aim is to provide support and clarity, ensuring a smooth transition while conducting the offboarding process with the utmost respect and professionalism.
Monthly Payroll Cycle
The Monthly Payroll Cycle is a regular, systematic process where CWS calculates, verifies, and distributes monthly wages and related benefits to employees on behalf of client companies, involving the preparation and sharing of a detailed Payroll Report for transparency and accuracy, followed by issuing a monthly invoice to the client covering the total payroll costs.
Important Dates to Remember
All dates refer to days of each calendar month.
The monthly payroll cycle is meticulously orchestrated to ensure accuracy, timeliness, and compliance. By adhering to a structured schedule, from the initial payroll report to the final invoice payment, we maintain a high standard of payroll management. This systematic approach not only streamlines the process for our clients and their employees but also upholds our commitment to transparency and efficiency. The outlined timeline serves as a reliable framework, providing clarity and predictability in our payroll operations, and exemplifies our dedication to delivering exceptional payroll services every month.
We Guarantee
At CWS Israel, we passionately believe in backing our services with solid guarantees, providing our clients and their employees with the assurance and confidence they deserve. Our commitment to excellence is not just a promise, but a set of tangible guarantees that underpin every aspect of our service. These guarantees reflect our dedication to reliability, compliance, and exceptional service standards, ensuring that your experience with us is not just satisfactory, but exemplary.
Summary
At the heart of CWS Israel’s In-Country Partner Service Charter lies a commitment to excellence, transparency, and tailored solutions. Our charter is more than a document; it’s a pledge to provide unparalleled Employer of Record services, ensuring seamless onboarding, efficient payroll management, and comprehensive offboarding processes. Through each stage, from initial consultation to the completion of employment, our dedicated team offers expertise, support, and a deep understanding of local compliance requirements. This charter underscores our promise to deliver not just services, but peace of mind and a reliable partnership in navigating the complexities of global employment in Israel.
Points of Contact
In case of any questions or concerns, or if you feel that an escalation is required, please direct your query as necessary:
